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TEM Software Launch

Telco Experts announces partnership agreement with iTEMize Technologies!!!!

Announcing our new TEM product…SysTEMize powered by iTEMize Technologies

New NYC Location

Rutherford, NJ - Telco Experts, a provider of voice, data, internet services as well as business telephone hardware, announced yesterday that they have officially signed an agreement to relocate their current NYC Sales and Executive Personnel office effective May 1st, 2010. 

According to Adam Goldberg, VP of Telco Experts, the decision to move the Manhattan office to 120 Broadway, 2^nd Floor, was made in order to accommodate the company's continual growth and to offer the Sales and Executive Team the necessary resources needed to hold meetings and training sessions with their current personnel; in addition to the ever growing team of Agents joining Telco Experts. 

Additionally, the 120 Broadway office also permits Telco Experts to focus on long term growth (including the ability to demonstrate new product and service offerings and new personnel) without having to worry about the size of their facility.

To contact Telco Experts regarding additional information on their move or to speak with someone regarding Telco Experts Sales/Agent Program, you may contact them via email at sales@telcoexperts.com or via telephone at 800-795-6200 and ask for Jay Dacey or Eric Klein.

New Channel Manager for Telco Experts!!

Rutherford, NJ - Telco Experts has announced the appointment of James W. Dacey to the position of Channel Manager. James (Jay) will be responsible for the on-going development of Telco Experts’ presence by recruiting, developing and maintain new agent relationships. 

 

Eric Klein, CEO of Telco Experts, has announced the hiring of Telco Experts new Channel Manager, Mr. Jay Dacey.  During a telephone conversation with Mr. Klein he had the following to say regarding Jay’s hiring, “Jay’s experience in sales and business development, along with concrete driven results in selling solutions and services has provided him the tools necessary to take the Telco Experts’ Agent Program to the next level.  Having Jay join the Telco Experts family is a win for all parties!  We are very excited for Jay to be joining Telco Experts!”

 

Get to know Jay….

 

I conducted an interview with Jay in an effort to learn more about the man behind all of the excitement at Telco Experts this week and here is a piece of our interview. 

 

Q:  Jay, congratulations on your new position with Telco Experts.  Can you share what your primary goal will be with Telco Experts during the first year?

 

A:  “Sure, and thank you for the congratulations and warm welcoming.  It is my desire to furnish agents with a positive experience when working with Telco Experts.  Being able to provide solutions that are not “canned” and are truly a right fit for the each customer is paramount to growing the Agent’s business, Telco Experts’ business and even have an impact on the growth of the client’s business. In order to reach this goal, I intend to be hands on with our agents.  I will be there helping them learn about Telco Experts’,  teaching them about the array of products and services which Telco Experts offers and ultimately ensuring that positive experience is felt all the way to the client.” 

Q: What do you see as a challenge you will face in the upcoming year:

A: “I believe getting the Telco Experts name and service offerings out to all Agents may be the greatest challenge, but I welcome this!”  Telco Experts has proven to their current Agents and clients, time and again that they possess the skills, tools and knowledge both in the back-office as well as through the Agent Support Team to provide superior value and superior quality of service to each of the Agents’ customers.  At the end of the day, overcoming this challenge will be proven through positive feedback and long-lasting, profitable relationships.”

 

Q: Those are two large goals you have in front of you.  How do you intend to meet , manage and succeed at handling them?

 

A: “I know it is not going to be as easy as I am going to make it sound, however, I believe that through constant communication with my agents and subagents as well as dedication to Telco Experts, I know I will be able to keep on top of our sales goals and minimize any potential obstacles we might be facing.  Open communication with the Agents plus open communications within Telco Experts is formula to success!”

 

Q: Can you tell me a little history about your career prior to joining Telco Experts?

 

A:  “Absolutely, in 1991, I founded the Independent School Telephone Consortium.  By the time I left, I had grown the program to over 65 members with three (3) providers and proudly generated revenues in excess of $1,000,000.00 per year!”

 

“Then in 1994 I worked with ACC Business.  While there, I opened up the New England Market for Agent Sales.  During that time, I was responsible for recruiting agents and developing affinity and association deals that ultimately produced a run rate in excess of $6,000,000.00 year.”

 

“Finally, in 1998, I was became one of the founding members of Paetec Communications.  Again, I worked on opening up the New England Region for Agent Sales.  I was responsible bringing some of the first Voice and Data customers onto the Paetec Network.  While at Paetec, I created a book of business that had a run rate in excess of $13,000,000.00 per year, was the first member of the Chairman’s Circle on the Sales side of the Organization, and was a 7 time winner in the Presidents Club.” 

 

Q:  Will you share with me and our readers a little bit about your personal life?  I’m sure there is another side of you that our readers would like to know about and possibly even find themselves relating to you. 

A:  “My personal life…sure…as for the personal info yes I am married.  I have a wonderful wife Judy and we have been married for 17 years going on 18 in May.  We have 4 beautiful children.  Our oldest is Jacqueline; she is 13 years old.  We also have twin sons Kevin and Connor who are 10 years old, and our youngest daughter, Molly is 6 years old.

When I am not at work, I take full advantage of being a husband and father.  I enjoy spending my spare time with my wife and children.  The kids are very involved in athletics so on weekends you will find me at a hockey rink or at an Irish step dance event.  I like to do a little golfing, love going to the beach with the family and when the occasion arrives I am reading something; I am an avid reader.

To learn more about Jay Dacey and how to becomea member of the Telco Experts Agent Program, please call Telco Experts at 800-795-6200. 

Job Opportunity

As the last news update for 2009, Telco Experts is excited to announce that there is an opening in our Rutherford, NJ office. 

This position is Full Time, Monday - Friday from 8:00 am to 4:00 pm.

Please click on the Careers Tab within our website for additional information on this wonderful opportunity to join the Telco Experts Team.

Happy New Year!!

 

Telco Experts Releases New Service Agreement Generator

Earlier this month, Telco Experts announced it is has released a new Service Agreement Generator (SAG) for all Voice & Data Services offered by Telco Experts.  This change was proactively made by Telco Experts Management in an effort to provide their Sales Representatives and Agents with a more robust Agreement Generator; which will in turn result in less paperwork (Eco-Friendly) and less time spent having clients sign/initial document after document (Less frustration = Happier Client).

The new system removes the need to re-enter pricing information into contracts and associated order forms from proposals.  This change also improves the work flow from point of sale to the back office for provisioning of orders.  Additionally, upon review of the new generator, several Agents have stated, "the new SAG is more user-friendly and contains information that Sales Reps/Agents need when meeting with potential clients.”  One Agent went on to state that, “I am pleased with having the information right in front of me at the POS (Point of Sale).  The client is able to see and understand exactly what services, costs, etc are being agreed to and it therefore reduces the amount of time spent answering questions and delaying the order”. 

Peter Goldberg, President of Telco Experts, said in a recent meeting,  “As former Sales Agents and Sales Representatives, my partners and I knew firsthand how frustrating it was to walk into a potential client’s office and drop a stack of paperwork in front of them and start the signing process.  Not only was it intimidating for the client, it was frustrating to sit and go through redundant documents.  Our new Service Agreement Generator places all pertinent information in one easy to understand document and ultimately allows the Sales Representative/Agents to benefit from a faster, easier order processes.” 

Upon review of the Service Agreement Generator, which will ultimately be integrated via the Telco Experts Agent Web Site, once the Sales Representative/Agent enters the service(s) and the respective client information once, when the actual Agreement is generated, all that is left is for the client to sign and initial.  The clients no longer need to enter their information multiple times and the Agents no longer need to enter the pricing/service information over and over. 

For additional information on the Telco Experts' Agent program, please call Telco Experts at 800-795-6200 or email Adam Goldberg at adam@telcoexperts.com.

Telco Experts Expands Product & Service Offerings

TELCO EXPERTS announced earlier this month that they have significantly expanded their current product and service offerings by executing formal agreements with multiple carriers for both Voice and Data services.

In a meeting with Mr. Adam Goldberg, COO of Telco Experts, he stated, “As former Agents in the Telecom industry for years, we (Telco Experts) understood the importance of extending a diverse product offering to our Agents and to our clients.  Through our agreements with additional Telecom companies; Qwest and Verizon just to name two, Telco Experts is positioned to offer underlying carrier options to our current and future clients.”  The telecommunications service provider currently has several other carriers they utilize to deploy their comprehensive portfolio of voice and data services. 

In addition to the current data and voice products offered by Telco Experts, including dedicated internet access, private line, Ethernet over Copper and PRI and Standard T1 circuits, the new agreements with Qwest and Verizon will allow Telco Experts to provide dependable service in markets where Telco Experts initially did not concentrate offering their Services. 

Mr. Goldberg also advised, “The way we do business is simple and clean.  We offer quality products supported by quality client service.  It is not our contention to enter a market where the level of service we provide will be less than what we ourselves would expect as a client.” 

When speaking with CEO, Eric Klein about the expansion of Telco Experts, he said, “I am very excited about the direction in which the Company is heading.  Everyone is on the same page and as a cohesive team we are able to support our clients and our Agents.”  Mr. Klein also went on to say, “The typical Agent working with Telco Experts has been in the industry for some time and understands the “ins and outs” of what makes a good service provider.  By diversifying our products and entering new markets, our Agents can and will be confident in placing their clients with Telco Experts; both now and in the future.” 

Perhaps Mr. Goldberg put it best when he said, “Let me say this, Telco Experts is committed to our clients and dedicated to seeing our Agents sell quality service.  We work hard to negotiate carrier agreements that not only provide our agent partners with competitive products for their customers, but enable us to provide incentives for their own benefit too."

For more information on Telco Experts or becoming an Agent, please contact Telco Experts at 800-795-6200 or email them at sales@telcoexperts.com or adam@telcoexperts.com

Telco Experts Announces New Agent Partner Program

Telco Experts announced today that they have officially kicked off their new Agent Partner Program.  Driven by the leadership of CEO Eric Klein & President Peter Goldberg, Telco Experts has created a program that allows their present superior client-service platform to grow and will be able to support business partner growth.

 

“Having been in the Agent Business for over 15 years before launching Telco Experts, we have seen the best and the less than stellar options extended to Agents in the Telecommunications Industry,” said Goldberg. 

 

“Before offering a Program, we made sure that all the tools (including back office support) were in place and that we were able to deliver the premier support our current sales representatives receive,” stated Klein.  “All the years of experience as Agents provided us with the knowledge and skills to support the growth and success of our Agent partners,” Klein went on to say.  “We’ve enhanced our current pre-and post sale support to ensure our partners and their clients receive a level of service that is right the first time, every time.”

 

In addition to the enhancement of the support team, Telco Experts have also enhanced the current product offerings by incorporating new marketing and promotional material for the Agents and their clients. 

 

As part of the program, communications have been streamlined to include a new partner welcome process through which client status updates are sent via email as benchmarks are met.  This not only allows for the Agent to be aware installation dates or turn ups, it also allows them to engage with our support staff as much or as little as they would like.

Telco Experts Launches New Branding And Website

Rutherford, NJ – August 2009 - Following a successful soft launch in July, Telco Experts is officially announcing its new branding as well as new website (www.telcoexperts.com).  The rebranding comes after a year of major growth and success for the company.

“It was the goal of Telco Experts to find a look that is indicative of the services we offer, the people in our organization, as well as our clients”, stated Eric Klein, Chief Executive Officer of Telco Experts.  “Our new brand image possesses a sense of exclusivity, reliability and strength; all of which form the basis from which we will continue to flourish.”

Along with the new image comes a new website!  TelcoExperts.com has been redeveloped to show the depth of our services, knowledge and expertise.  Contained within the site, visitors will find navigating the site more user-friendly and informative.  Current clients have the ability to access their invoices and communicate with our employees through our site. 

Telco Experts Launches Metro Ethernet Over Copper Solution

Rutherford, NJ – Telco Experts, LLC., a CLEC & Telecommunications Service Reseller has added Metro Ethernet Over Copper to their product and service offerings in the NY Metropolitan area.  EOC, as it is referred to, is the solution for filling the gap between bonded T1 service and fractional DS3 service.

“Being able to offer a premiere Ethernet over Copper solution to our clients is paramount to Telco Experts,” said Peter Goldberg, President of Telco Experts. “Reliability, greater bandwidth and affordability are just three of the qualities of our EOC product."

The EOC Solution offers bandwidth speeds ranging from 5MB to 45MB and is a unique alternative to the current fiber products being offered in the marketplace.  Since Ethernet handoff is utilized, connectivity to firewalls, managed switches and routers is easily established.