· Assist clients by answering product and service questions · Maintains customer records by updating account information · Assist and resolve Customer issues in a professional and courteous manner · Communicate proficiently in writing and verbally · Create, track, resolve and follow up trouble tickets. Resolve them within established SLAs (Service Level Agreements/Time Frames) · Resolves product or service problems by clarifying the customer's issue; determining the cause of the problem; provide the best solution to solve the problem; following up to ensure resolution. · Contributes to team effort by accomplishing related results as needed · Work closely with internal and external contacts to support clients and resolve any and all issues – requires research, troubleshooting, and escalating matters when needed · Provide support/assistance to Project Managers, Director of Operations and Vice President of Telco Experts · Receptive to coaching and development plans for long term career Key Requirements: If you have what it takes send you resume to HR@telcoexperts.com. In the subject line reference CSEL - 1. ------------------------------------------------------------------------------------------------------------------------Customer Service - Entry Level
Telco Experts is willing to train the right person for this position.
Sales
Enterprise Sales professional in the New York Metro area responsible for new business development.
Key Requirements:
Develop new prospects and clients through prospecting and networking; consistently adding new prospects to funnel. Proven track record with excellent relationship building skills. Identify and qualify prospective customers by telephone, cold calling, premise visits, and networking. Present, propose, negotiate and close new sales. Develop, implement, and manage actions to cross-sell and up-sell services to existing customers earning additional business. Provide comprehensive account plans and strategies to win new business from new and existing accounts. Team with technical, engineering, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth from satisfied customers. Continue to train and develop knowledge of new technologies and selling points, including enhancing expertise in data and voice application technologies. Partner with customers through strategic and consultative sales approach to understand their business needs, issues, strategies, and priorities in order to deliver a value-adding business solutions.
If you have what it takes send you resume to Jobs@TelcoExperts.com
Sales Engineer
Responsible for pre and post engineering support.
Key Requirements:
Assists Sales Executive in presenting to assigned Enterprise Level customers, complex voice and data applications and assist with closing sales.
Designs viable complex voice and data network sales solutions for Enterprise Level customer applications including preparation of network topologies, technical specifications, and assist Sales with pricing. Pulls and analyzes CSRs. Interfaces with customers to determine technical requirements feasibility and expectations. As required, conducts formal site surveys on new orders (T-1 and above). Site survey will be used by Service Delivery and Ops. Translates techno-speak to plain English for both customers and internal personnel and English to techno-speak at a level all can readily understand.
Performs other support duties as assigned.
Minimum Qualifications:
Education: Bachelors degree or equivalent
Licensures: Cisco Certification preferred
Valid Drivers License
Relevant Work Experience:
Minimum of 7 years of field telecommunications/data sales/technical experience, at least 50% of which should be working with Enterprise level customers requiring cutting-edge technology or complex voice and data applications.
Knowledge, Skills and Abilities:
Demonstrated leadership skills
Knowledgeable of Outside Plant
Extensive knowledge of PBX systems, voicemail, Centrex, in-depth industry IP networking Internet Protocol knowledge, firewall, VPN, Wavelength, MPLS, Ethernet, IP telephony, digital hierarchy, router/server, LAN/WAN, web hosting, managed server, collocation.
Working knowledge of MS Office, Visio, and PC-based network utility tools.
Exceptional verbal and written communications skills.
Demonstrated exceptional and successful customer presentation skills with proven successful track record of potential sales closures.
Must be comfortable conversing expertly and clearly with Enterprise level customers.
If you have what it takes send you resume to Jobs@TelcoExperts.com